Frequently Asked Questions
Everything you need to know about Question Beauty
What is the shipping timeframe for my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and local customs processing.
Are your beauty products cruelty-free?
Yes, at Question Beauty, we are committed to ethical practices. All our products are 100% cruelty-free and we do not test on animals at any stage of production.
What is your return policy for opened items?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been lightly used.
How can I track my package?
Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
Do you offer samples with purchases?
We love letting you try new things! Every order includes two complimentary samples of our best-selling serums or moisturizers, selected at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.